Simplified, personalized outreach services

The aim of this initiative is to implement innovative, simplified, more personalized outreach services for all members of our community. It is designed to address work, study, and teaching challenges in a hybrid world, where new ways of doing things are emerging all the time. This initiative is part of a vision that combines overall improvement in service offerings with improved management practices and work methods.

It will accelerate the launch of promising concrete endeavors. The projects we will prioritize target three criteria:

• Bringing services closer to the people
• Making services more user-friendly
• Making services more personalized

Needs must be met and interactions simplified, whether in person or virtually. This means taking into account the specific needs of community members by improving the quality, ease of access, and relevance of each service, according to the needs of each person.

By focusing on collaboration, this initiative will support teams in faculties and in service departments, so we can develop and deliver services that better fit the realities of a changing university experience. Innovation and technology can help us maintain consistency across faculty services and university-wide services to ensure delivery is agile and aligned from start to finish.

These service quality improvements will give members of the university community more time to focus on activities related to the University’s core mission.